Shipping Policy

At LAVAYDO, we're proud to deliver to customers right across the United Kingdom with shipping that's reliable and hassle-free. Below you'll find everything you need to know about how your order reaches you.

1. General Shipping Information

We currently ship to addresses throughout the United Kingdom. The available shipping options, costs and delivery estimates can vary depending on your location and the size and weight of your order.

2. Processing Time

Most orders are prepared and dispatched within 2–3 business days (Monday to Friday), excluding weekends and public holidays. During busy periods or promotional events, processing may take a little longer — if there's any delay, we'll keep you updated.

3. Shipping Rates

We offer free shipping on every order, with no minimum spend required.

4. Estimated Delivery Times

Once your order has been processed, this is roughly what to expect:

• Processing time: 2–3 business days (Mon–Fri)
• Transit time: 4–9 business days (Mon–Fri)
• Total delivery time: 6–12 business days
• Order cut-off: 6:00 PM (GMT, London time)

Please bear in mind that these are estimates and can be affected by carrier delays or severe weather.

5. Shipping Restrictions

We're unable to deliver to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Some items may also be subject to shipping limitations based on UK regulations or carrier rules.

6. Failed Deliveries and Returned Parcels

If a delivery fails — for example due to repeated failed attempts, an incorrect address, or a parcel that can't be delivered — your order may be sent back to us. We'll get in touch to arrange a fresh shipment, which may involve additional shipping costs.

7. Lost or Damaged Parcels

If your parcel arrives damaged or goes missing in transit, please email us straight away at info@lavaydo.com. We'll liaise with the carrier to investigate and put things right as quickly as possible.

8. Updates to This Policy

We may revise this shipping policy occasionally — for instance to stay aligned with Google Shopping requirements or to improve our service. The most up-to-date version is always shown on this page. (Last updated: 16 June 2026.)

9. Contact Details

• Store name: LAVAYDO
• Company name: Berudo Group Spain S.L.
• Registered address: Avenida Ricardo Soriano 29, 29601 Marbella, Málaga, Spain
• VAT number: ESB70974340
• Company registration nr.: B70974340
• Phone: +44 20 7946 0832
• Email: info@lavaydo.com

Support hours Monday – Friday: 09:00 – 17:00 (GMT) Weekends: 11:00 – 16:00 (GMT)

We aim to respond to all enquiries within 24 hours.