Refund policy
At LAVAYDO we want you to be completely happy with every order. If something isn't quite right, our return process is built to be simple, fair, and fully in line with UK consumer-protection law.
Returns – 30-Day Window
You may request a return for up to 30 days from the day your order is delivered. To be eligible, the item must be unused and unworn, in the same condition in which it reached you, with all original tags attached and in its original packaging. We'll also need your order number or proof of purchase.
To get started, simply email us at info@lavaydo.com with your order number and a short explanation of why you'd like to return the item. Once we've reviewed and approved your request, we'll send you a return shipping label along with clear instructions on where and how to ship the parcel back.
Please note that items sent back without an approved return request first cannot be processed. If anything is unclear, reach out before returning your order.
Damaged, Faulty or Incorrect Items
We recommend inspecting your order as soon as it arrives. If your item turns out to be defective, was damaged in transit, or you've received the wrong product, contact us straight away so we can assess the situation and make it right for you.
Items We Cannot Accept
Some products fall outside our standard return policy, including:
- Personalised or made-to-order items
- Perishable goods (such as food, flowers or plants)
- Personal care and beauty products, for hygiene reasons
- Hazardous materials, flammable liquids or gases
Sale items and gift cards are also non-refundable. If you're unsure whether your item qualifies, get in touch and we'll be glad to clarify.
Exchanges
The quickest way to swap an item is to return the original (once your return is approved) and place a separate order for the product you'd prefer. That way you receive your new item as fast as possible, without waiting on a manual exchange.
Right to Cancel – 14 Days
In addition to the above, under the UK Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods, for any reason and without giving a justification. The standard conditions still apply: the item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we've received and inspected your return, we'll notify you whether the refund has been approved. Approved refunds are issued to your original payment method, normally within 10 business days. Do keep in mind that your bank or card provider may need additional time to process the refund and show it on your statement.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at info@lavaydo.com.
Contact & Company Details
- Store name: LAVAYDO
- Company name: Berudo Group Spain S.L.
- Registered address: Avenida Ricardo Soriano 29, 29601 Marbella, Málaga, Spain
- VAT number: ESB70974340
- Company registration nr.: B70974340
- Phone: +44 20 7946 0832
- Email: info@lavaydo.com
Support hours Monday – Friday: 09:00 – 17:00 (GMT) Weekends: 11:00 – 16:00 (GMT)
We aim to respond to all enquiries within 24 hours.